COO — Enterprise SaaS

JOlivier & Partners has been retained to identify a COO for a New York-based enterprise SaaS company scaling from $180m to $400m ARR, leading all non-product functions including sales, customer success, finance and people.

The Organisation & Context

Our client raised $300m in Series E and is building the operational infrastructure to sustain 40%+ growth while improving NRR and reducing CAC payback periods.

Key Responsibilities

• Partner with CEO to define and execute operational strategy
• Lead sales, CS, finance, people and legal — 280 staff
• Own operational KPIs — NRR, CAC, payback period and gross margin
• Define the operational playbook for scaling to $400m ARR
• Manage board relationships and operational reporting

Candidate Profile

• COO or President at an enterprise SaaS company ($100m+ ARR)
• Track record of scaling revenue operations in high-growth technology
• Understanding of SaaS unit economics and operational leverage
• Board-level credibility with institutional tech investors